Job Description
Join our award-winning customer service team in Cleveland, OH! We're seeking dedicated Customer Service Representatives for immediate hire with comprehensive paid training. No experience required – we provide everything you need to succeed!
Why join us?
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Paid 4-week training program
- Clear career advancement path
- Modern downtown Cleveland workspace
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account-related inquiries
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Comfortable with multitasking in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude and customer-first mindset