Job Description
Join our award-winning team as a Customer Service Representative in Long Beach, CA! We're hosting an exclusive hiring event for motivated individuals seeking immediate opportunities. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your skills make a real impact. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions in CRM systems with 99% accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Zendesk/Salesforce or similar CRM
- Exceptional communication and conflict resolution skills
- Type 40+ WPM with strong computer literacy
- Flexibility for weekend/evening shifts
- Positive attitude and problem-solving mindset