Job Description
Join our award-winning team as a Customer Service Representative in Detroit, MI! We're seeking motivated individuals with exceptional communication skills to provide outstanding support to our clients. This immediate hire position includes comprehensive paid training, ensuring you're fully prepared to succeed from day one. Enjoy competitive pay, benefits, and a dynamic work environment where your contributions are valued. No prior experience required – we provide all the tools you need to thrive!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Passion for helping others