Job Description
Join our dynamic team as an Immediate Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences for our clients in Austin, TX. This full-time role offers competitive pay, flexible scheduling, and rapid onboarding to get you working immediately. Help us revolutionize customer interactions while advancing your career in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% resolution rate
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with escalation teams to resolve complex cases
- Maintain customer satisfaction scores above 90% through empathetic communication
- Participate in continuous improvement initiatives for service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends