Job Description
Join our dynamic team at PeakConnect Solutions and launch your customer service career immediately! We're seeking motivated Weekend Call Center Agents to deliver exceptional support from our Fresno hub. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for students, night owls, and career changers seeking weekend flexibility without sacrificing income. Start earning this weekend – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account issues using CRM tools
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge workshops
- Maintain HIPAA/GDPR compliance during all interactions
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service/call center experience preferred
- Type 35+ WPM with strong computer navigation skills
- Exceptional verbal communication and active listening abilities
- Ability to work independently in fast-paced weekend shifts
- Reliable transportation to Fresno Business Park facility
- Pass background check and drug screening
- Spanish bilingual proficiency a major plus