Job Description
Join our award-winning customer service team in Fresno and start your career immediately! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy a collaborative environment, competitive benefits, and rapid advancement opportunities. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (AHT, CSAT)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent
- Strong communication skills (English/Spanish bilingual a plus)
- Ability to navigate multiple systems simultaneously
- 1+ years customer service experience preferred
- Typing speed of 35+ WPM
- Flexibility to work evenings/weekends
- Reliable transportation to Fresno location