Job Description
Join our award-winning team as a Customer Service Representative in Louisville! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. No experience necessary – we provide full training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and service requests accurately
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions in CRM systems while maintaining data accuracy
- Meet/exceed performance metrics including call quality and resolution times
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Proficient with Microsoft Office and CRM software
- Empathetic problem-solving approach
- Reliable transportation for on-site shifts
- Ability to pass background check and drug screen