Job Description
Join our award-winning customer service team at Apex Solutions Group! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in our state-of-the-art Charlotte facility.
Why Choose Apex Solutions?
- Industry-leading training program
- Flexible scheduling options
- Health/dental/vision benefits
- 401(k) with company match
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries and complaints efficiently
- Document interactions in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with accuracy
- Proficiency with Microsoft Office Suite
- Flexibility to work evenings/weekends (as needed)
- Positive attitude and resilience under pressure
- Must pass background check and drug screening