Job Description
Join our award-winning team as a Customer Service Representative in Oklahoma City! We're seeking motivated individuals with a passion for exceptional customer experiences. Immediate hire positions with paid training available. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide all the tools you need to succeed!
Why Join Us?
- Full-time positions with consistent schedules
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong written and verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Empathetic approach to customer problem-solving
- Reliable internet connection for remote work components
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience preferred but not required
- Passion for continuous learning and self-improvement