Job Description
Join our award-winning team immediately! TechConnect Solutions is urgently hiring passionate Local Customer Service Representatives to deliver exceptional support to our Bay Area clients. This is your chance to launch your career with a forward-thinking tech leader while making a direct impact in your community. We offer competitive pay, comprehensive benefits, and a collaborative work environment designed for growth.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Resolve technical inquiries and troubleshoot issues for local clients
- Document cases accurately in CRM systems with attention to detail
- Collaborate with technical teams to resolve complex escalations
- Represent our brand with professionalism and empathy
- Meet/exceed performance metrics for resolution times and satisfaction
Qualifications
- Minimum 1 year customer service experience in a local/regional role
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) proficiency highly valued
- Valid California driver's license (for local client visits)