Job Description
We're seeking passionate Customer Service Representatives to join our Raleigh team immediately! Enjoy paid training and competitive pay while making a real impact. As a key member of our support squad, you'll resolve customer inquiries with empathy and efficiency in a dynamic environment. Why join us?
- Immediate hire with comprehensive paid training
- Competitive hourly pay + performance bonuses
- Health benefits and career advancement opportunities
- Modern, collaborative workplace culture
- Full-time schedule with flexible options
- 401(k) matching program
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, product, and technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex cases
- Meet/exceed customer satisfaction metrics (CSAT > 95%)
- Process orders, returns, and account modifications
- Participate in weekly performance coaching sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with resilience under pressure
- US work authorization required