Job Description
We are hosting a major Hiring Event in Cleveland, Ohio! Are you looking for a stable career in customer service without needing prior experience? Join our team of enthusiastic professionals as we expand our operations.
At Cleveland Contact Solutions, we pride ourselves on providing top-tier support to our clients. This is a fantastic opportunity for individuals looking to launch their career in a dynamic environment. Whether you are fresh out of school or looking for a career change, we want to hear from you.
Why Join Us?
• Competitive Pay: Earn between $15.00 and $18.00 per hour.
• No Experience Required: Full training provided on-site.
• Immediate Start: Opportunities available for immediate start dates.
• Growth Potential: Clear pathways for internal promotion and career advancement.
Don't miss this chance to be part of a growing team. Walk-ins are welcome! Please bring a valid ID and your resume.
Responsibilities
- Manage incoming customer calls and inquiries in a professional and courteous manner.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction rates.
- Document customer interactions and transactions accurately in the CRM system.
- Collaborate with team members and supervisors to ensure workflow efficiency.
- Adhere to all call scripts, quality standards, and compliance regulations.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal communication and active listening skills.
- Ability to type at least 30-40 WPM.
- Basic computer proficiency and ability to navigate multiple software applications.
- Strong problem-solving abilities and a customer-first attitude.
- Reliable internet connection and a quiet workspace (if remote training is applicable).
- Must be available to work flexible shifts, including evenings and weekends.