Job Description
Join our dynamic team as a Customer Service Representative at Nexus Solutions Group! We're hosting an exclusive hiring event for immediate full-time opportunities in Atlanta, GA. This is your chance to launch your career in a supportive, growth-oriented environment with competitive benefits and flexible scheduling.
As a key member of our customer experience team, you'll resolve inquiries, build client relationships, and contribute to our award-winning service standards. No previous experience required – we provide comprehensive training!
Why Apply Today?
• Same-day interviews
• Onboarding within 48 hours
• Performance-based bonuses
• Health/dental/vision benefits
• Career advancement paths
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Document interactions in Salesforce with precision and timeliness
- Collaborate with billing and technical teams for complex issue resolution
- Exceed monthly performance metrics for first-call resolution and handle time
- Participate in quarterly product knowledge training sessions
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or retail experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Type 40+ WPM with 98% accuracy
- Positive attitude under pressure with problem-solving mindset