Job Description
Join our award-winning customer service team in Tucson! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. No experience required – we provide full training!
Why Join Us?
- Sign-on bonus of $500 after 90 days
- Health, dental, and vision insurance
- Paid time off and flexible scheduling
- Career growth into management
Responsibilities
- Handle inbound/outbound calls and emails from local customers
- Resolve billing, technical, and account inquiries
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical team for complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Participate in monthly community outreach initiatives
- Attend mandatory training sessions (paid)
Qualifications
- High school diploma or equivalent
- Proficient in Microsoft Office Suite
- Strong communication skills (bilingual Spanish a plus)
- Ability to type 40+ WPM
- Customer-focused mindset with patience
- Reliable transportation to our downtown office
- Availability for weekday/evening shifts
- No background check restrictions