Job Description
Join ConnectSolutions as a Part-Time Customer Service Representative and deliver exceptional support from the comfort of your home! We're seeking empathetic professionals to handle inbound/outbound calls for our Fortune 500 clients in Memphis. Enjoy flexible scheduling, comprehensive training, and a supportive remote environment while building your career in customer service. Why ConnectSolutions? Competitive pay, performance bonuses, advancement opportunities, and full benefits for part-timers (including health insurance and 401k). No commute, no office politics – just meaningful work-life balance!
Responsibilities
- Handle 50-70 daily calls with empathy and professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads on complex escalations
- Participate in weekly virtual training sessions
- Uphold company compliance and confidentiality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal communication and active listening skills
- Proficient with Windows OS and basic tech troubleshooting
- Quiet home office with reliable high-speed internet
- Ability to work evenings/weekends (flexible shifts)
- Typing speed of 35+ WPM
- Pass background/drug screening