Job Description
Join our award-winning team as a Customer Service Representative in Raleigh, NC! We're offering immediate hire opportunities with comprehensive paid training to launch your career in customer support. As a vital member of our dynamic team, you'll deliver exceptional experiences to clients while enjoying competitive compensation and growth opportunities. Our supportive environment values your contributions and invests in your professional development through continuous training programs.
What We Offer:
- Immediate start date with paid onboarding training
- Comprehensive benefits package (health, dental, vision)
- Performance-based bonuses and advancement paths
- Modern remote-first work culture with flexible scheduling
- 401(k) with company matching
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and transactions accurately using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain detailed case histories
- Meet/exceed performance metrics for response time and resolution rate
- Continuously update product knowledge through training modules
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (paid training available for entry-level)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to customer satisfaction
- U.S. work authorization required