Job Description
Join Our Team as a Customer Service Representative in Tampa!
Apex Support Solutions is seeking passionate individuals to join our full-time team. We are offering a unique opportunity for paid training to help you launch a successful career in customer support. If you are looking for stable employment in Florida with growth potential, we want to hear from you.
As a Customer Service Representative, you will play a vital role in maintaining our company's reputation for excellence. You will interact with clients to resolve issues, answer questions, and provide top-tier service.
Why Apply?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Paid Training: We invest in you with comprehensive training programs.
- Full-Time Stability: Reliable hours and career growth opportunities.
- Modern Work Environment: Join a dynamic team in Tampa, FL.
Responsibilities
- Answer inbound and outbound customer inquiries via phone and email with a focus on resolution and satisfaction.
- Guide customers through complex products and services using a positive and professional demeanor.
- Log detailed and accurate notes in the CRM system after every interaction.
- Identify and escalate complex issues to the appropriate team members or management.
- Maintain a deep knowledge of company policies, procedures, and product updates.
- Contribute to team meetings and training sessions to continuously improve service quality.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is preferred but not mandatory.
- Excellent verbal communication skills and a friendly, patient attitude.
- Basic computer literacy and typing skills.
- Ability to work full-time hours, including weekends or evenings if required.
- Must be authorized to work in the United States.