Job Description
Join our dynamic team in Oakland as a Customer Service Representative and start immediately! We're seeking passionate individuals to deliver exceptional support experiences while enjoying competitive pay and a collaborative work environment. This is your chance to launch your career in customer service with a company that values your growth and offers flexible scheduling.
Our Oakland headquarters offers state-of-the-art facilities, comprehensive training, and opportunities for advancement. Enjoy downtown proximity to public transit and local amenities. We're committed to creating an inclusive workplace where every team member thrives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce while meeting quality metrics
- Collaborate with technical teams to resolve complex customer escalations
- Contribute to process improvements through customer feedback analysis
- Maintain 95%+ customer satisfaction score across all channels
- Support cross-functional projects during peak business seasons
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Type 40+ WPM with 98% accuracy in data entry tasks
- Ability to multitask across multiple communication channels simultaneously
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings and weekends
- Positive attitude with strong problem-solving aptitude