Job Description
Join our award-winning call center team in Charlotte, NC and start your career immediately! We're seeking dynamic Customer Service Representatives to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. No experience required – full training provided. Apply today and begin your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude with problem-solving mindset
- Reliable internet connection for remote options
- Flexible availability including weekends/evenings
- Background check required post-offer