Job Description
Join our dynamic team as an Immediate Start Chat Support Specialist! We're urgently hiring tech-savvy communicators to deliver exceptional customer experiences via live chat. This high-impact role offers rapid onboarding and competitive compensation in Chicago's thriving tech corridor. Ideal for adaptable professionals who thrive in fast-paced environments.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Document cases in CRM systems while maintaining data accuracy
- Collaborate with technical teams to escalate complex issues
- Proactively identify upsell opportunities during interactions
- Maintain 15-second average response time
- Participate in weekly performance reviews
- Adhere to PCI compliance standards for sensitive data
Qualifications
- Minimum 1 year chat support or customer service experience
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency with Zendesk, Intercom, or similar platforms
- Exceptional written communication skills
- Ability to work flexible shifts including weekends
- Basic troubleshooting for software/hardware issues
- High school diploma or equivalent required
- Must pass background check and drug screen