Job Description
Join our award-winning customer service team in Atlanta and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with first-call resolution
- Document interactions accurately in CRM systems while maintaining compliance
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and handle time targets
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Available for flexible shifts including evenings/weekends
- Passion for delivering outstanding customer experiences