Job Description
Are you a dedicated problem solver with a passion for helping people? Apex Support Solutions is seeking a highly motivated Customer Service Representative to join our growing team in Atlanta. We offer a dynamic work environment, competitive pay, and the opportunity to make a real impact on our clients' satisfaction.
We are looking for individuals ready to start immediately. If you have excellent communication skills and a customer-first mindset, we want to hear from you!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on quality and efficiency.
- Provide accurate information regarding products, services, and account status.
- Resolve customer inquiries, complaints, and issues using a patient, empathetic, and professional approach.
- Process customer orders, returns, and refunds accurately and within company guidelines.
- Maintain and update customer records in the CRM database.
- Escalate complex issues to the appropriate department or supervisor when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call center, or retail environments is preferred.
- Strong verbal and written communication skills with a professional phone manner.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM software.
- Ability to multitask and work effectively in a fast-paced, deadline-driven environment.
- Must be available to work flexible shifts, including weekends and holidays.