Job Description
Are you a people person looking for a meaningful career? Apex Support Solutions is currently hiring Customer Service Representatives in Atlanta, GA, with immediate start availability.
We pride ourselves on delivering top-tier support to our clients and are looking for individuals who are patient, detail-oriented, and eager to learn. This is a fantastic opportunity to join a dynamic team where your contributions directly impact customer satisfaction.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Build rapport with customers to understand their needs and provide accurate information.
- Process customer orders, returns, and refunds efficiently using our internal systems.
- Document all customer interactions and update account records accurately.
- Collaborate with cross-functional teams to escalate complex issues and drive solutions.
- Identify trends in customer feedback to suggest process improvements.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency with computers and CRM software (experience with Salesforce is preferred).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be available to work flexible shifts, including evenings and weekends.