Job Description
Join Our Winning Team in Detroit!
We are currently seeking dynamic individuals to join our Customer Service team as Immediate Start positions. If you are looking for a rewarding career with competitive pay and excellent benefits, this is the opportunity for you.
At Apex Support Solutions, we pride ourselves on providing top-tier support to our clients. We offer comprehensive training for those new to the industry, so no prior experience is required. We are looking for dedicated team members ready to hit the ground running.
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, issues, and complaints efficiently to ensure high satisfaction scores.
- Process orders, returns, and account information accurately within the CRM system.
- Document all customer interactions and transactions thoroughly.
- Collaborate with team leads to identify trends and improve service quality.
- Meet daily and weekly performance metrics and KPIs.
Qualifications
- High school diploma or GED required.
- Must be at least 18 years of age.
- Basic computer literacy and typing skills.
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection (if remote/hybrid role).