Job Description
We are currently holding a Hiring Event in Virginia Beach and are seeking dedicated Customer Service Representatives to join our team immediately. If you are looking for a new opportunity with a forward-thinking company, this is the perfect time to apply.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We pride ourselves on a supportive culture and offer on-the-job training for qualified candidates.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on rapid resolution.
- Assist customers with product information, order tracking, and troubleshooting issues.
- Process returns, exchanges, and refunds accurately and in compliance with company policy.
- Maintain detailed and up-to-date records of all customer interactions in the CRM database.
- Collaborate with cross-functional teams to resolve complex customer escalations.
- Provide feedback on customer trends to help improve products and services.
Qualifications
- High school diploma or GED is required; associate degree preferred.
- Previous experience in customer service, retail, or hospitality is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work flexible hours, including weekends and holidays.
- Must pass a background check and drug screening.