Job Description
We are currently seeking motivated individuals for immediate hire Customer Service Representative positions. Join us for an exciting Hiring Event in Boston, MA. This is a fantastic opportunity to join a growing team in a dynamic environment. We are looking for friendly, professional candidates who are ready to start immediately and provide exceptional support to our valued clients.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on quality and speed.
- Resolve customer inquiries and complaints effectively and professionally.
- Update customer account information and transaction records accurately.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with cross-functional teams to escalate complex issues.
- Adhere to all company policies and call center scripts.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required for immediate hires.
- Excellent verbal and written communication skills.
- Proficiency with computer systems and typing (40+ WPM).
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving and conflict resolution abilities.