Job Description
Join our award-winning team as a Customer Service Representative in sunny San Antonio, Texas! We're offering immediate hire positions with comprehensive paid training to launch your career in customer service. As a key member of our support team, you'll resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction rates. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic, inclusive environment. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including response time and resolution rates
- Participate in continuous training to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (or willingness to train)
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Fluency in English (Spanish bilingual candidates strongly encouraged)
- Pass background check and drug screening