Job Description
Welcome to Apex Support Solutions – Where Your Career Takes Flight. We are a dynamic, forward-thinking company dedicated to delivering exceptional customer experiences. We are currently seeking a Customer Service Representative to join our vibrant team in New York.
The Role:
If you are a people-person with a knack for problem-solving and a passion for helping others, we want to hear from you. We offer immediate hire opportunities and comprehensive paid training to ensure your success from day one. This is a fantastic opportunity to kickstart your career in a supportive, high-growth environment.
Why Join Us?
- Immediate Start: Don't wait weeks for a call back. Join our team now.
- Paid Training: We invest in you. Learn the ropes with a structured, paid training program.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Flexible Scheduling: We understand life happens. We offer various shift options to fit your lifestyle.
At Apex Support Solutions, you aren't just a number; you are a vital part of our mission to delight every customer. Apply today and let’s build something great together.
Responsibilities
- Handle Inquiries: Respond to customer emails, chat messages, and phone calls promptly and professionally.
- Resolve Issues: Diagnose customer problems and provide effective solutions to ensure high satisfaction levels.
- Product Knowledge: Utilize our paid training to become an expert on our products and services to provide accurate information.
- Record Keeping: Maintain accurate and up-to-date customer records in our CRM system.
- Upselling: Identify opportunities to cross-sell or upsell relevant products to enhance the customer experience.
- Team Collaboration: Work closely with team leads and other departments to resolve complex account issues.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is a plus, but we train willing candidates! No prior experience is necessary.
- Communication: Excellent verbal and written communication skills with a clear, friendly tone.
- Computer Skills: Basic proficiency with computers and navigating web browsers.
- Attitude: A positive, patient, and empathetic attitude towards customers and colleagues.
- Availability: Ability to work flexible hours, including weekends and evenings as needed.