Job Description
Join our award-winning customer service team in the heart of Manhattan! We're seeking passionate individuals to deliver exceptional support experiences. As a CSR, you'll be the voice of our brand, transforming customer interactions into lasting relationships. Enjoy paid training, competitive benefits, and a dynamic work environment with growth opportunities. Perfect for career changers or recent graduates looking to launch their professional journey.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Represent brand values in every customer interaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Ability to navigate multiple digital platforms simultaneously
- Strong problem-solving and conflict resolution abilities
- Comfortable working in fast-paced environments
- Flexibility to work rotating weekends/holidays