Job Description
Join Washington DC's premier customer service team at our exclusive Hiring Event! Capital Connect Solutions is seeking passionate individuals to represent top-tier brands in our modern downtown call center. Enjoy competitive pay, comprehensive benefits, career advancement opportunities, and a dynamic team environment. Event Details:
• Date: October 15, 2023
• Time: 9:00 AM - 4:00 PM
• Location: 1400 K Street NW Suite 300
• On-site interviews and same-day offers available!
• Bring your resume and government-issued ID.
• Light refreshments provided.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office Suite
- Flexible schedule availability (including weekends)
- Pass background check and drug screen
- Must be authorized to work in the US