Job Description
Join our award-winning customer service team in Cleveland, Ohio! We're seeking passionate individuals for immediate full-time Customer Service Representative positions with comprehensive paid training. No experience required – we'll equip you with the tools to succeed in a dynamic, remote-friendly environment. Enjoy competitive pay, flexible scheduling, and opportunities for career growth. Start your journey with a company that values your development and prioritizes work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to enhance service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in continuous training and process improvements
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficiency in multitasking and time management
- Positive attitude and resilience in fast-paced settings
- Basic computer literacy (Windows, MS Office)
- Must pass background check and drug screening