Job Description
Join our award-winning team as a Customer Service Representative in Raleigh, NC! We're seeking motivated individuals for immediate hire positions with paid training. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment. No experience necessary—we'll provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in fast-paced settings
- Positive attitude with problem-solving mindset
- Availability for flexible shifts (including weekends)
- Pass background/drug screening