Job Description
Are you a dedicated problem-solver looking for a stable career with immediate growth opportunities? Horizon Customer Care Group is currently hiring Customer Service Representatives in New York. We pride ourselves on our culture of support and offer a comprehensive paid training program designed to set you up for success.
As the face of our brand, you will connect with clients, resolve their inquiries efficiently, and ensure they receive the premium service they deserve. If you are ready to start a rewarding career with no prior experience required, we want to hear from you.
Why Join Us?
- Immediate Hiring Opportunities
- Comprehensive Paid Training Program
- Career Growth Pathways
- Competitive Benefits Package
Responsibilities
- Handle High-Volume Inquiries: Manage a steady flow of incoming customer calls, emails, and live chats with professionalism and empathy.
- Resolve Complex Issues: Troubleshoot customer concerns and provide accurate solutions to ensure satisfaction.
- Product Expertise: Master our product and service offerings through our structured training to assist clients effectively.
- CRM Data Entry: Maintain accurate and up-to-date records of all customer interactions within our customer relationship management systems.
- Process Improvement: Identify trends in customer feedback and suggest improvements to enhance the customer experience.
- Team Collaboration: Work closely with support supervisors and sales teams to align on customer needs and goals.
Qualifications
- Education: High school diploma or GED is required.
- Communication Skills: Excellent verbal and written English skills with a polite and professional tone.
- Computer Proficiency: Basic to intermediate computer skills, including typing and navigating web browsers.
- Problem-Solving: Ability to think critically and remain calm under pressure when resolving conflicts.
- Availability: Must be available to work flexible hours, including weekends and holidays, as required by the schedule.
- Internet Connection: Reliable high-speed internet connection if working remotely.