Job Description
Are you a people person looking for a rewarding career with immediate availability? Apex Support Solutions is currently hiring Customer Service Representatives in Philadelphia, PA. We are expanding our elite team and are looking for driven individuals to join us for an immediate start. Whether you are looking for your first job or a career change, we provide comprehensive training and a supportive environment.
Why Join Our Team?
- Immediate Start: Onboarding begins as soon as you are hired, so you can start earning quickly.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on your experience level.
- Great Benefits: Medical, dental, and vision insurance available after 90 days of employment.
- Flexible Schedule: Day and evening shifts available to accommodate your lifestyle.
- Professional Growth: Clear pathways for advancement within the company.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the best possible support. We value hard work, integrity, and a customer-first mindset.
Responsibilities
- Handle Inquiries: Respond to incoming customer inquiries via phone, email, and chat with a professional and courteous demeanor.
- Resolve Issues: Troubleshoot customer problems and resolve complaints efficiently to maintain high satisfaction rates.
- Process Transactions: Accurately process orders, returns, exchanges, and account updates using the CRM system.
- Document Data: Maintain accurate and up-to-date customer records and logs in our database.
- Collaborate: Work closely with the sales and technical teams to resolve complex account issues.
- Adhere to Standards: Follow all company policies, quality assurance scripts, and compliance regulations.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred but not required; we train motivated candidates.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Proficiency with basic computer applications, typing (40+ WPM), and CRM software.
- Attitude: Ability to multitask in a fast-paced environment and maintain a positive attitude under pressure.
- Availability: Ability to work flexible hours, including weekends and holidays, as needed.