Job Description
Join our award-winning customer service team in the heart of Washington DC! Global Solutions Inc. is seeking passionate entry-level professionals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We offer comprehensive training, career growth opportunities, and a collaborative work environment. Perfect for recent graduates or career changers looking to build a foundation in customer success.
Why Join Us?
- Competitive salary + performance bonuses
- Health benefits & retirement plan
- Paid training & certification programs
- Clear advancement pathways
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issues
- Meet monthly performance metrics (CSAT, FCR)
- Participate in quarterly product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Proficient in Microsoft Office & CRM tools
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic data entry accuracy (10,000+ keystrokes/hr)
- Must pass background check & drug screening