Job Description
Join our award-winning customer service team and make an immediate impact! ConnectCare Solutions is seeking passionate Customer Service Representatives for remote positions based in Philadelphia, PA and Georgia. Enjoy the flexibility of working from home while delivering exceptional support to our diverse clientele. We offer competitive compensation, comprehensive benefits, and rapid onboarding for qualified candidates ready to start immediately.
Why Join Us?
• Industry-leading training and career growth opportunities
• Health, dental, and vision insurance
• Paid time off and company holidays
• Remote work flexibility with performance-based incentives
• Collaborative virtual team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues efficiently using CRM tools
- Document customer interactions accurately in our ticketing system
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction scores above 95% through consistent quality
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Reliable home office setup with high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Must reside in Philadelphia, PA or Georgia