Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking passionate Customer Service Representatives for immediate remote positions based in Jacksonville, FL. No commute required – deliver exceptional support from your home office while enjoying competitive pay and comprehensive benefits. As a key player in our success, you'll resolve inquiries with empathy and efficiency, driving customer loyalty and satisfaction.
Why join us? We offer:
- Immediate start date – no waiting!
- Full remote work flexibility
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, product, and service issues with first-call resolution
- Document interactions accurately in CRM systems
- Identify opportunities to upsell products/services
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team leads to improve processes
- Maintain positive brand reputation through all interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Flexible schedule including evenings/weekends