Job Description
Join our award-winning customer support team as an immediate-hire Customer Service Representative! At Apex Solutions Group, we empower remote professionals to deliver exceptional experiences from the comfort of their homes. This full-time position offers competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, tech-forward environment.
What We Offer:
- Industry-leading compensation with monthly performance bonuses
- 100% remote work with flexible scheduling
- Health, dental, and vision insurance (Day 1 eligibility)
- 401(k) with company match
- Paid training and professional development
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and service requests using Salesforce CRM
- Collaborate with technical teams to resolve complex escalations
- Maintain detailed case documentation in compliance with SLAs
- Identify upsell opportunities while building customer loyalty
- Participate in weekly performance reviews and coaching sessions
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- High-speed internet and quiet home office setup
- Flexible availability including evenings/weekends
- TX residency required (Fort Worth area preferred)