Job Description
Join our award-winning customer support team as an Immediate Hire Customer Service Representative! We're seeking dedicated professionals to deliver exceptional remote support from Fort Worth, TX. Enjoy competitive pay, comprehensive benefits, and flexible schedules while making a tangible impact on customer satisfaction. No experience required – we provide full training! Perfect for career changers, recent graduates, or anyone seeking remote work with growth potential.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Collaborate with technical teams to resolve complex product/service issues
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics (CSAT, resolution rates, AHT)
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to master products/processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (remote/in-person)
- Strong communication skills and emotional intelligence
- Proficiency with MS Office and CRM software (training provided)
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM with 95% accuracy
- Background check and drug screen required