Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking dynamic individuals to provide exceptional support to our valued clients from the comfort of your home. This full-time remote position offers competitive pay, comprehensive training, and a supportive virtual environment. If you thrive in fast-paced settings and possess outstanding communication skills, apply now to start your career with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics (e.g., CSAT, resolution time)
- Collaborate with team members to escalate complex cases
- Continuously update product knowledge through training modules
- Proactively identify opportunities for process improvement
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Must reside in Jacksonville, FL area