Job Description
Join our exclusive hiring event for dynamic Call Center Professionals in Charlotte! Customer Connect Solutions is seeking motivated individuals to deliver exceptional customer experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and rapid career advancement opportunities. All interviews conducted on-site – bring your resume and passion for service!
Event Details:
📅 Date: June 15, 2024
⏰ Time: 9:00 AM - 4:00 PM
📍 Location: 5000 Crescent Commons Blvd, Charlotte, NC 28202
🎁 On-the-spot offers for qualified candidates!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to optimize processes
- Participate in ongoing training for product knowledge
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced digital environments
- Proficient with Microsoft Office and CRM software
- Type 40+ WPM with 95% accuracy
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset