Job Description
Join our award-winning team as a Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support experiences—100% remotely from Jacksonville, FL. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic, tech-forward environment.
What You'll Love:
- Flexible remote work setup
- Weekly pay + performance bonuses
- Free professional development
- Health/dental/vision benefits
- Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries across phone, email, and chat channels
- Resolve billing, technical, and product issues with first-contact resolution
- Update CRM systems with accurate customer interaction data
- Collaborate with support teams to escalate complex issues
- Maintain 95% customer satisfaction score metrics
- Participate in weekly performance reviews and training sessions
- Support new customer onboarding processes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in CRM tools (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection
- Must reside in Jacksonville, FL area