Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional remote support! We're seeking dynamic professionals in Philadelphia, PA or Georgia to handle inbound/outbound customer interactions with empathy and efficiency. This immediate hire opportunity offers competitive pay, flexible scheduling, and comprehensive benefits – all from your home office. If you thrive in fast-paced environments and prioritize customer satisfaction, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat within SLA targets
- Process orders, returns, and exchanges using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with support teams to resolve complex issues
- Upsell products/services based on customer needs
- Meet/exceed KPIs for CSAT, resolution time, and quality scores
- Participate in ongoing product training and process improvements
Qualifications
- 1+ years customer service experience (remote preferred)
- Strong communication skills with clear phone/email etiquette
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Ability to work independently in a home office setting
- High-speed internet and quiet workspace required
- Problem-solving mindset with conflict resolution abilities
- Flexible availability including evenings/weekends