Job Description
Are you a people person looking for an exciting career opportunity? Apex Contact Solutions is currently holding a hiring event in Virginia Beach and is seeking enthusiastic Customer Service Representatives to join our high-performing team immediately.
We are dedicated to providing exceptional support to our clients and are looking for individuals who are patient, empathetic, and solution-oriented. This is a fantastic chance to jumpstart your career in a stable and rewarding environment.
What We Offer:
- Competitive hourly pay starting at $16.00.
- Comprehensive health, dental, and vision insurance.
- Paid training and career advancement opportunities.
- A supportive and inclusive workplace culture.
- Employee assistance programs and discounts.
About the Role:
In this role, you will be the face of our company, interacting with customers daily to ensure their needs are met. You will handle inquiries, resolve issues, and provide top-tier service that builds loyalty.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a focus on customer satisfaction.
- Resolve customer complaints, issues, and questions in a professional and timely manner.
- Process orders, returns, exchanges, and account updates accurately.
- Accurately document all customer interactions and transactions in the CRM system.
- Identify and escalate complex issues to the appropriate management team.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, sales, or call center environments is preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and typing (30+ WPM).
- Ability to remain calm and professional under pressure.
- Reliable internet connection and home office setup if remote (hybrid option available).