Job Description
Join Detroit's leading customer service team with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support experiences. Enjoy competitive pay, career advancement opportunities, and a collaborative work environment in the heart of Detroit. No prior experience required – we provide all the tools you need to succeed.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Stay updated on product knowledge and service protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit location