Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking enthusiastic Customer Service Representatives for immediate remote positions supporting major tech clients. Enjoy a flexible work-from-home schedule while delivering exceptional service to diverse customers across the nation. This is your opportunity to launch a rewarding career with comprehensive training, competitive compensation, and growth opportunities in a dynamic environment.
What We Offer:
- Competitive hourly pay ($18-$22) plus performance bonuses
- Full benefits package (health, dental, vision)
- Paid training and professional development
- Flexible remote work schedule
- Advancement opportunities to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical support teams for complex escalations
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote OK)
- Proficient with CRM tools (Salesforce/Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently in remote environment
- Flexible schedule availability (including evenings/weekends)
- Type 35+ WPM with high accuracy