Job Description
Join our award-winning call center team in Los Angeles! We're urgently hiring motivated Customer Service Representatives for immediate start opportunities. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment. No experience necessary – full training provided!
As a vital member of our support team, you'll deliver exceptional service to California residents while building valuable skills. We offer flexible scheduling, performance bonuses, and a supportive culture focused on your success. Apply today to start your career in one of California's fastest-growing industries!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account details
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service efficiency
- Adhere to strict data security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to type 25+ WPM with accuracy
- Reliable internet connection for remote work options
- Basic computer proficiency (Windows OS, browsers)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening