Job Description
Join our award-winning customer support team and deliver exceptional experiences from home! We're seeking passionate Customer Service Representatives for immediate remote positions based in Nashville, TN. Enjoy flexible hours, comprehensive training, and career advancement opportunities in a fast-growing tech company. Perfect for detail-oriented individuals with strong communication skills and a drive to exceed customer expectations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and product questions efficiently
- Document all interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in ongoing product training and process improvement initiatives
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Ability to work independently in a remote environment with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Must be authorized to work in the United States