Job Description
Join Virginia Beach's premier customer service team! Coastal Connect Solutions is seeking energetic professionals for immediate full-time roles in our modern call center. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience necessary – we provide paid training and flexible scheduling. Be part of a supportive team serving diverse clients while building your professional future in a vibrant coastal city.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
- Adhere to all privacy and compliance regulations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software applications
- Reliable internet connection for remote work options
- Previous customer service experience preferred
- Typing speed of 35+ WPM
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset