Job Description
Join our award-winning team as a Customer Service Representative in Memphis! We're urgently hiring motivated individuals to provide exceptional support to our diverse client base. This immediate-start opportunity offers competitive pay, comprehensive training, and a dynamic work environment where your voice matters. Help us redefine customer excellence while advancing your career in one of Tennessee's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM systems
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset